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Cancellation FAQs

Do you have a question about the cancellation of the 2020 Bank of America Chicago Marathon? Please view the tabs below to find the answers to all your questions.

If you can’t find the answer to your question, please contact the Chicago Marathon office at 312.904.9800 during regular business hours (9 a.m. to 5 p.m., U.S. Central Time) or email office@chicagomarathon.com.

  • Event cancellation FAQ

    Why was the event cancelled?
    In conjunction with the city, we made the difficult decision to cancel all of the 2020 activities. While we had hoped to hold the event, we also felt a responsibility to the health and wellbeing of our event participants, volunteers, event staff, vendors, city partners and spectators, as well as the communities and neighborhoods that line the 26.2 mile course route. The planning, resources, and coordination needed to produce an event of this magnitude would have added a tremendous amount of constraint on city resources that are already taxed in response to the COVID-19 pandemic. The decision was reached with all of these factors in mind.

    Are all events associated with the Bank of America Chicago Marathon cancelled?
    Yes. In conjunction with the city, we made the difficult decision to cancel all of the 2020 activities, including the Abbott Health & Fitness Expo, International Chicago 5K and all other race weekend activities.

    Why don’t you reschedule the event for a later date?
    Given all of the planning, resources, and coordination needed to produce the 2020 Bank of America Chicago Marathon, as well as evaluating a variety of options, we made the decision to cancel the event this year.

    Will participants receive the 2020 event t-shirt? If not, why?
    No. Following the cancellation of the event, we put into place a process for every participant to receive a full refund or defer their entry fee to a future event. The event t-shirt is included in the price of registration that was either refunded or deferred to a future event.

    I already cancelled my entry through the 2020 Entry Cancellation process. What do I do? Participants who successfully cancelled their entry through the 2020 Entry Cancellation process will have the option to receive a refund or defer their place and entry fee to a future event (2021, 2022 or 2023). All registered participants will receive information specific to the opportunities available to them as a result of the event cancellation. We encourage you to carefully read and follow the instructions included in the email.

    The cancellation notice alluded to a virtual event. If I compete in the virtual race will I get my 2020 Bank of America Chicago Marathon t-shirt and medal?
    No. Following the cancellation of the event, we put into place a process for every participant to receive a full refund or defer their entry fee to a future event. The event t-shirt and medal are included in the price of registration that was either refunded or deferred to a future event.

    The virtual opportunity we are providing is not meant to replace the race experience, but rather give the running community an opportunity to come together and celebrate our sport.

    The cancellation notice alluded to a virtual event. If I compete in the virtual race will my time be eligible for the time qualifier guaranteed entry path in the future?
    No. The virtual opportunity we are providing is not meant to replace the race experience. Finish times submitted for the virtual experience will not be considered for future guaranteed entry paths.

    I booked a hotel through Experient, the event’s official housing provider. How do I go about cancelling my hotel room?
    All hotel reservations for the 2020 event have been automatically cancelled. If you have additional questions please contact Experient via email at chi@experient-inc.com or by phone at 800.967.8852 for domestic participants and 847.996.5832 for international participants.

  • Entry deferment (2021, 2022 or 2023) FAQ

    If I selected to defer my 2020 entry, will I have to pay again when I sign up for the race in 2021, 2022 or 2023?
    No. If you select the deferment option, your place and entry fee will be deferred to a future event (2021, 2022 or 2023). If there is an increase in the event entry fee, you will not be required to pay the difference.

    If I selected to defer my 2020 entry, will I have to indicate the year I’d like to participate in the future?
    No. By selecting this option you are indicating your preference only. You will have the opportunity to redeem your 2020 deferred entry during the 2021, 2022 or 2023 application windows.

    If I select to defer my 2020 entry and I’m unable to run in the future, can I request a refund at that time?
    No. If you select the deferment option, you are waiving your right to a refund for your 2020 Bank of America Chicago Marathon entry fee. Once this option is selected, it cannot be undone.

    If I selected to defer my 2020 entry, when will I receive information on how to claim my entry?
    An email will be sent to eligible participants when the application window is open for the 2021, 2022 or 2023 editions of the Bank of America Chicago Marathon. The email will include instructions on how to claim your complimentary guaranteed entry.

    If I select to defer my 2020 entry, can you confirm I will be able to claim my entry in the timeframe indicated?
    Yes. Everyone who selects to defer their 2020 entry will be able to claim their entry in the three-year window identified by the event (2021 through 2023). Due to the potential for field size limitations in the future, we cannot guarantee that you will be able to claim your entry in a preferred year within that time frame.

    I selected to defer my 2020 entry. Can you also elect to receive a refund for any additional items (ex. MarathonFoto package, etc.) purchased at the point for registration?
    No. If you elect to defer your 2020 entry to a future event (2021, 2022 or 2023), the additional items purchased at the point of registration will also be deferred. If you elect to receive a refund for your 2020 entry, then you would eligible to receive a refund for any ancillary event purchases.

    When will the application windows open for the 2021, 2022 or 2023 events?
    The application windows for the 2021, 2022 and 2023 events have not yet been determined. An email will be sent to eligible participants when the application window is open.

    I’m planning to participate in the 2021 Bank of America Chicago Marathon. Are hotel blocks available at this time?
    No. Housing for the 2021 Bank of America Chicago Marathon is not open. Please continue following our social channels and website for updates from Experient, the event’s official housing provider.

  • Refund FAQ

    I selected to receive a refund for my 2020 entry. When will you begin to process 2020 refunds?
    Due to the complexities of cancelling the event and the anticipated quantity of refunds, we expect the refund process to take several weeks or months.  Participants will be notified via email when the refund process has started.

    Will the refund include additional purchases made at the point of registration (ex. MarathonFoto package, etc.)?
    If you elect to receive a refund for your 2020 entry, you will also receive a refund for any additional items purchased at the point of registration.

    Will I be refunded the full amount including fees
    Yes. Participants will receive a full refund for their 2020 race entry including additional fees added at checkout.

    What if my credit card number changed after I registered for the event?
    All refunds will be issued to the original source of payment. If your credit card number changed after registering for the 2020 event, your bank will issue the credit to your account. Once refunds are processed and you receive your confirmation email, we anticipate refunds will take seven to ten business days to appear on your bank statement. If your refund has not been posted to your account within seven business days of receiving your confirmation email, we recommend you contact your financial institution.

    If I received a complimentary entry and select to receive a refund, will I receive a credit for my entry?
    No. All refunds will be issued to the original source of payment. If you received a complimentary entry, the refund will be issued to the event partner who provided/paid for the complimentary entry.

    Can I get a refund and guarantee my spot in a future race (2021, 2022 or 2023)?
    No. Registered participants have the option to receive a refund for their 2020 race entry or to defer your place and entry fee to a future race (2021, 2022 or 2023). If you select to receive a refund for your 2020 race entry, you will not be eligible for a complimentary guaranteed entry for the 2021, 2022 or 2023 events.

    Can I donate my refund to help those who are most impacted by the coronavirus (COVID-19)?
    All refunds will be issued to the original source of payment. That said, we encourage you to make a donation to support those who are most impacted by the coronavirus (COVID-19). Click here to view the official charities of the Bank of America Chicago Marathon, of which many are assisting coronavirus relief during this time.

  • Charity FAQ

    I’ve already started fundraising for the 2020 Bank of America Chicago Marathon. What will happen to the funds raised for 2020? Can these funds be applied to future participation?
    Each charity manages its own unique charity team, runner benefits and fundraising requirements. Please reach out to your charity team coordinator for more information about your 2020 fundraising.

    I selected to defer my Charity Program entry to a future event (2021, 2022 or 2023). Will I be held to the same fundraising requirements for my participation in the future?
    By selecting the option to defer your Charity entry to a future event, you are also deferring the requirements associated with the entry.

    Each charity manages its own unique charity team, runner benefits and fundraising requirements. Fundraising requirements may vary from charity to charity.

    I selected to receive a refund for my Charity Program entry. Will I be held to the 2020 fundraising requirements?
    By selecting the option to receive a refund for your Charity entry, you are released from the event requirements associated with the entry.

    Please note, each charity manages its own unique fundraising requirements. Please reach out to your charity team coordinator for more information about your 2020 fundraising.

    I selected to defer my Charity Program entry to a future event (2021, 2022 or 2023). Can I claim my complimentary entry in the future (2021, 2022 or 2023) without committing to run and fundraise charity?
    No. You are required to participate with the organization or team you committed to participating with for the 2020 Bank of America Chicago Marathon in order to claim your complimentary 2020 deferred charity entry. If chose not to run for charity in the future, you will forfeit your complimentary 2020 deferred charity entry.

    I received a complimentary entry to participate and fundraise on behalf of an official charity partner for the 2020 event. I’m not interested and/or able to participate in a future event (2021, 2022 or 2023), can I forfeit my entry?
    Yes. If you select the option to receive a refund for your Charity entry, you will be released from the event requirements associated with the entry.

    Please note, each charity manages its own unique fundraising requirements. We encourage you to reach out to your charity team coordinator for more information about your 2020 fundraising.

  • International Tour Program FAQ

    I’m eligible to defer my International Tour Group entry to a future event (2021, 2022 or 2023). If I do, will I be held to the 2020 program requirements?
    If you select the option to defer your Tour Group entry to a future event, you are also deferring the requirements associated with the entry. Each tour partner manages its own unique tour and requirements, such as the cost of entry, air travel, hotel, etc.

    I received an entry to participate in the 2020 event through an international tour group partner. Can I get a refund for my entry and tour package?
    If you select the option to receive a refund, the international tour partner you signed up to run with for the 2020 Bank of America Chicago Marathon will receive a credit from the event.

    Please note, the event is requiring tour partners to issue refunds to participants equal to the amount of the overall package that was allocated towards the entry fee as a condition of any refund given to the ITP partner by the event. Each international tour partner manages its own unique tour packages We encourage you to reach out to your international tour partner for more information.

  • Future event FAQ

    What’s the race date for the 2021, 2022 and 2023 editions of the Bank of America Chicago Marathon?
    The race dates of the 2021, 2022 and 2023 editions of the Bank of America Chicago Marathon have not been determined. While we can’t share the exact dates at this time, historically the Chicago Marathon has been held the second Sunday of October. 

    What’s the status of the 2021 Bank of America Chicago Marathon?
    We are actively preparing for the 2021 Bank of America Chicago Marathon and are committed to providing updates as they become available.

    When will the application window for the 2021 event open?
    The application window for the 2021 Bank of America Chicago Marathon has not been determined. We are committed to keeping you updated as information becomes available.  Please continue following our social channels and website for updates.

    Will the 2021 application have the same guaranteed entry paths as 2020?
    We are reviewing all entry paths (guaranteed and non-guaranteed) for the 2021 Bank of America Chicago Marathon application. While we cannot provide an update at this time, it is our commitment to share the information as soon as it is determined. Please continue following our social channels and website for updates.


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