Key Volunteer guidelines
Thank you for your interest in becoming a Key Volunteer for the Bank of America Chicago Marathon. Key Volunteers play a critical role in the success of the event, and their enthusiasm, support and dedication make race weekend a memorable experience for 45,000 race day participants. Key Volunteers are responsible for managing volunteers and/or processes in specific areas of the event, often in conjunction with a team of fellow Key Volunteers and Event Staff. Key Volunteers must be comfortable communicating with and leading volunteers of all ages and abilities, they need to help organize and improve their area, and they commit additional time to the event for pre-race meetings and race weekend set-up. Do you have what it takes to be a Key Volunteer?
Characteristics of a Key Volunteer: “TEAM LEAD”
Key Volunteers should exemplify TEAM LEAD characteristics. These are set expectations for our Key Volunteers.
TEAM: Together, we can produce far better results than we can individually.
- Train/Teach: Clearly define goals and expectations for volunteers, contact volunteers in advance and ask for input to encourage team spirit.
- Energize: Create a positive environment, encourage volunteers to have fun and celebrate achievements.
- Appreciate: Regularly say “thank you” and provide positive reinforcement, build relationships so volunteers return next year and instill pride in a job well done.
- Manage: Delegate, train, communicate clearly and throughout the shift. Make sure volunteers always feel comfortably busy.
LEAD: Be prepared, proactive and responsible while empowering others.
- Listen: Listen with compassion, seek to understand then be understood, and treat everyone with respect and dignity.
- Excellence: Seek a world-class standard, strive to improve, go the extra mile and focus on service.
- Adapt: Be open to and ready for change, strive for the best, but have a plan for the worst. Always remain calm.
- Develop: Develop the talents of your volunteers and inspire them to find their potential.
To help make this year’s event a successful and positive experience for everyone, we ask that all Key Volunteers follow these four simple guidelines:
- Arrive on time. Your team captain will confirm your check-in time, location and next steps. Don’t hold up your team or volunteers because you were late.
- Wear your volunteer uniform and credential at all times. Key Volunteers will receive event gear and/or merchandise to wear during their shifts (uniforms differ depending on the volunteer’s area and role). The primary purpose of this gear is to identify you as a Key Volunteer. You must wear the uniform and credential provided for the 2015 Chicago Marathon during your shifts. Any other event merchandise will not be permitted.
- Remember that you will appear as an official of the event due to your branded uniform and important role at the event. Keep this in mind and always conduct yourself in an appropriate and respectful manner.
- Volunteer guidelines – To make this year’s race a positive experience for everyone, we ask that all volunteers abide by the event’s volunteer guidelines.
- Key Volunteers are not allowed to speak to the media on behalf of the event. If you are approached by a member of the media please reply, ‘I am not an official spokesperson of the event’, and direct them to the media phone number on the back of your credential.
- Enjoy your time as a Key Volunteer and have fun! You are one of the reasons that volunteers enjoy the event and love coming back every year. We highly value your kindness, dedication and commitment to this world-class event.
What should I do if…
Sometimes situations arise when working with volunteers, and the appropriate course of action is not always clear. Please review the What should I do if? scenarios and recommended courses of action.